TERMS & CONDITIONS
Effective date: November 2025

ABOUT THESE TERMS
These Terms & Conditions (“Terms”) govern your access to and use of the website at fortequal.com and any products or services provided by FortEqual (“FortEqual,” “we,” “us,” or “our”). By using our website or services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

CONTACT INFORMATION
FortEqual
Arvada, Colorado
Email: [email protected]

ELIGIBILITY
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter a binding contract to use our services.

SERVICES WE PROVIDE
We provide personal cybersecurity services that may include: identity and account hardening, device protection, safe browsing/DNS protection, email security, privacy/data-broker removal, impersonation takedowns, monitoring/alerting, backups and recovery, incident response, advisory/vCISO guidance, and related support (“Services”). The exact Services you receive depend on your selected plan and any add-ons.

NO GUARANTEE OF OUTCOME
Security involves risk. We help reduce risk, but no provider can guarantee that breaches, scams, or incidents will never occur. Our commitments are defined by service descriptions and any applicable service level targets, not by outcome guarantees.

ACCOUNT SETUP AND ACCURATE INFORMATION
You may need to create an account and provide accurate information. You are responsible for safeguarding your login credentials and for activity under your account. Tell us immediately if you suspect unauthorized access.

YOUR AUTHORIZATIONS
To deliver the Services, you authorize us to:

1. Configure security settings on your devices, accounts, and networks;
2. Deploy agents or security tools;
3. Submit takedown requests to platforms/registrars in your name;
4. Coordinate with your carriers, domain providers, or other vendors when you ask us to; and
5. Collect and process security telemetry strictly to provide and improve the Services (see Privacy Policy).

CUSTOMER RESPONSIBILITIES
To help us protect you, you agree to:
• Follow our security guidance (e.g., enable passkeys, keep software updated, avoid sharing credentials).
• Provide timely and accurate information during onboarding and incidents.
• Maintain legitimate access to accounts you ask us to protect.
• Not use the Services for unlawful purposes.

PLANS, FEES, AND BILLING
Pricing and plan details are shown at checkout or in your order form. Unless stated otherwise:
• Subscriptions renew automatically at the then-current rate until canceled.
• You authorize us or our payment processor to charge your payment method for recurring fees and any taxes.
• Late or failed payments may result in suspension or termination.

CANCELLATIONS AND REFUNDS
You may cancel for the next billing period by following the instructions in your account or by contacting us at [email protected]. Fees already paid are generally non-refundable except where required by law or as stated in an applicable order form.

UPGRADES, DOWNGRADES, AND ADD-ONS
Changes to your plan or add-ons may take effect immediately or at the next billing cycle, as indicated at the time of change.

SERVICE AVAILABILITY AND MAINTENANCE
We aim to provide reliable Services but may perform maintenance or experience interruptions. We are not liable for delays or failures caused by factors outside our reasonable control (e.g., internet outages, third-party platform changes, or force majeure).

PLATFORM AND THIRD-PARTY DEPENDENCIES
Many protections rely on third-party platforms, registrars, carriers, and security vendors. We cannot control their response times, policies, or availability. We will act on your behalf where authorized, but we are not responsible for actions or inaction by third parties.

ACCEPTABLE USE
Do not misuse the Services. For example, you may not:
• Interfere with or disrupt the Services or other users;
• Attempt to access accounts or data without authorization;
• Use the Services to harass, defame, or violate others’ rights;
• Reverse engineer or misuse our software or agents;
• Use the Services in violation of law.

CUSTOMER CONTENT AND LICENSES
You retain all rights to data and content you provide to us (“Customer Content”). Solely to deliver the Services, you grant us a limited, non-exclusive, revocable license to process Customer Content as instructed by you and described in our Privacy Policy. You represent you have the rights to provide Customer Content and to authorize our use for the Services.

INTELLECTUAL PROPERTY
We (or our licensors) own all rights in the Services, software, documentation, logos, and site content, excluding Customer Content. These Terms do not transfer any ownership rights to you.

CONFIDENTIALITY
We will protect non-public information you share with us using reasonable administrative, technical, and physical safeguards and will use it only to provide the Services or as required by law.

PRIVACY
Our Privacy Policy explains how we collect, use, and share information. By using the Services, you consent to our Privacy Policy. If you connect third-party accounts (e.g., email, identity, or social platforms), you authorize us to access and process data needed to provide the Services.

SECURITY INCIDENTS
If you report or we detect a suspected incident, we will follow our incident response procedures. You agree to cooperate and provide necessary access or approvals. We may temporarily restrict account/device activity to contain threats.

EVIDENCE AND TAKEDOWNS
When you ask us to pursue impersonation or doxxing takedowns, you authorize us to collect and preserve relevant evidence (e.g., URLs, screenshots, headers) and to submit it to platforms, registrars, or law enforcement as appropriate.

BACKUPS AND DATA RECOVERY
If your plan includes backup and recovery, you are responsible for selecting what to back up and verifying successful backups. We do not guarantee recovery of data not included in the backup scope or affected by corruption before backup.

COMMUNICATIONS
We may contact you about security alerts, service updates, billing, or support via email, SMS, or phone. Message and data rates may apply. You can manage marketing preferences as described in our Privacy Policy.

TESTIMONIALS AND FEEDBACK
If you provide feedback or testimonials, you grant us permission to use them (and your handle or first name/initials) for marketing, unless you opt out by emailing [email protected].

DISCLAIMERS
EXCEPT AS EXPRESSLY PROVIDED IN WRITING, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ALL THREATS WILL BE PREVENTED.

LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, FortEqual AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, OR DATA; OR (C) BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

INDEMNIFICATION
You agree to defend, indemnify, and hold harmless FortEqual and its affiliates, officers, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) Customer Content you provide.

SUSPENSION AND TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms, create security risks, fail to pay fees, or use the Services unlawfully. You can terminate at any time as described under Cancellations. Sections that, by their nature, should survive termination will survive (e.g., IP ownership, confidentiality, disclaimers, limits of liability, indemnity).

GOVERNING LAW; VENUE
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. You consent to exclusive jurisdiction and venue in the state and federal courts located in Jefferson County, Colorado, for any dispute not subject to arbitration.

CHANGES TO THE SERVICES OR TERMS
We may modify the Services or these Terms to improve functionality, address security, or comply with law. If changes are material, we will provide notice (e.g., by email or on our website). Continued use of the Services after changes take effect means you accept the updated Terms.

ENTIRE AGREEMENT
These Terms, the Privacy Policy, and any order form or plan details constitute the entire agreement between you and us regarding the Services and supersede prior agreements on the same subject.

SEVERABILITY
If any part of these Terms is found unenforceable, the remaining sections will remain in full force and effect.

NO WAIVER
Our failure to enforce a provision is not a waiver of our right to do so later.

ASSIGNMENT
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale, or reorganization.

NOTICES
We may provide notices by email to the address on your account or by posting to our website. You may send legal notices to: [email protected] or the postal address above.

QUESTIONS
If you have questions about these Terms, contact us at [email protected].